It was announced that Loepfe Turkey, China and India local business units will be created as part of its ongoing commitment to customer-centricity. The strategic integration of key service partners creates dedicated business units that can provide a local service to customers, while drawing on the international support within the Vandewiele group. It also strengthens relationships with local customers, enabling opportunities to collaborate in the product development process. It is stated that these strategic moves have been undertaken as part of Loepfe’s long-term goal to provide more direct operational and strategic support to customers in the key markets; Turkey, India and China. It is also reported that the Loepfe business units remain independent within the Vandewiele structure.
Decades spent as trusted service partners ensure continuity and stability for clients during the integration period, with experienced and knowledgeable staff continuing to provide customer service and technical support. Further, clients will have the opportunity to impact the company’s future product portfolio more directly. Direct feedback will lead to clients being a key part of solution testing and development, and to products being more closely aligned with their needs.
Loepfe Turkey will bring the company much closer to its customers in the region
Loepfe Brothers Ltd. Head of Sales & Service Jürg Schneider noted that by being much closer to their customers, they are able to offer even more effective local installation, training and troubleshooting services. Schneider continued: “We want to thank our integrated service partners, who have successfully served our customers in key markets for years, for the smooth integration process. Every member of staff will continue to play an integral part in this transition, ensuring stability for our customers.”
CEO of Loepfe Brothers Ltd. Dr. Ralph Mennicke stated that this strategic move reinforces their commitment to the three markets, Turkey, India and China, saying: “Our teams on the ground will provide product updates, upgrades and trainings, while collecting invaluable customer feedback. We warmly welcome each individual within our new business units to the Loepfe family. Their expertise and local insight are key to the success of Loepfe and play an essential part in our ongoing transformation.”